Shipping Policy

Shipping Area

We ship within Europe.

Orders are delivered to the address provided during checkout. Please ensure that your details are complete and accurate so your order can be delivered without issues.

Processing Time

All orders are processed after payment is received.

Processing time is typically 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Delivery Times

Estimated delivery times within Europe:

Germany: 2–5 business days
Austria: 3–6 business days
EU countries: 4–10 business days
Other European countries: 5–14 business days

Please note that delays may occur in individual cases, especially due to public holidays, high order volume, customs processing, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout and depend on the destination, order value, and shipping method.

If free shipping is offered, it will be automatically applied at checkout.

Shipping Carriers

We work with reliable shipping carriers. The specific carrier may vary depending on the destination and availability.

Once your order has been shipped, you will receive a shipping confirmation with tracking information via email (if available).

Customs, Duties and Taxes

For deliveries within the European Union, no additional customs duties typically apply.

For deliveries to European countries outside the EU, additional customs duties, taxes, or import fees may apply. These costs are not included in the product price or shipping costs and must be paid by the customer.

Undeliverable Packages

If a package is returned to us due to incorrect address details, failure to collect, or other reasons caused by the customer, additional shipping charges may apply for reshipping.

Damaged or Lost Shipments

If your order arrives damaged or is significantly delayed, please contact us at:

hello.zuhra@gmail.com

Please include your order number and, if possible, photos of the damaged packaging or product.

Contact

If you have any questions regarding shipping, you can reach us at:

ZUHRA
Owner: Okan-Tamer Özbay
Email: hello.zuhra@gmail.com